Terms of Service

Last updated: March 8, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Gorem ("we," "us," or "our") at gorem.ai, including our AI agent platform, integrations, and related services (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

1. Description of Service

Gorem provides custom AI agents that handle customer interactions (chat, phone, SMS) on behalf of businesses ("Clients"). Our services include:

• Building and configuring AI agents tailored to your business
• Connecting agents to your systems (calendars, CRMs, databases)
• Hosting, monitoring, and maintaining AI agents
• Providing conversation logs, analytics, and reporting

The Service is provided on a subscription basis with a one-time setup fee.

2. Account and Eligibility

• You must be at least 18 years old and have the authority to bind your organization to these Terms.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate, complete, and current information.
• You are responsible for all activity that occurs under your account.

3. Subscription and Payment

Pricing

Our current plans are listed on our website. Prices are subject to change with 30 days' notice. Existing subscriptions will not be affected by price changes until renewal.

Billing

• Setup fees are billed once at the start of the engagement, due before work begins.
• Monthly fees are billed in advance on a recurring basis. The first month begins when your AI agent goes live.
• All fees are in US dollars and are non-refundable except as described in Section 13.
• Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method on each billing date.

Failed Payments

If a payment fails, we will notify you and retry the charge. If payment is not received within 14 days, we may suspend the Service. Accounts suspended for non-payment for more than 30 days may be terminated.

4. AI Disclaimers and Limitations

• Accuracy not guaranteed: AI agents may produce responses that are inaccurate, incomplete, outdated, or inappropriate. AI models can "hallucinate" — generate plausible-sounding but incorrect information.
• No autonomous decisions: AI agents are tools that assist with customer interactions. They are not authorized to make binding commitments, legal determinations, or clinical decisions on your behalf unless you explicitly configure and approve such actions.
• Human oversight required: You are responsible for reviewing AI agent performance, monitoring conversation logs, and ensuring the agent behaves appropriately for your business and regulatory context.
• Model changes: We may update the underlying AI models used by the Service to improve performance. We will notify you of material model changes that could affect agent behavior.

5. Client Responsibilities

AI Disclosure

You are required to clearly disclose to your customers and end users that they are interacting with an AI agent, not a human. This is required by applicable laws including the FCC's TCPA rules for AI voice calls, the Colorado AI Act, California's AI Transparency Act (SB-942), and the EU AI Act (Article 50). Failure to disclose AI use to end users may result in suspension of your Service.

Compliance

• You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction, including industry-specific regulations.
• For phone and voice channels, you must obtain proper consent from call recipients as required by the TCPA and applicable state laws before deploying AI voice agents.
• For SMS channels, you must comply with TCPA, CTIA guidelines, and carrier requirements for business messaging.
• You are responsible for configuring your AI agent's knowledge base and responses to be accurate and appropriate for your business.

Data Accuracy

You are responsible for the accuracy and completeness of the data, documents, and business information you provide to configure your AI agent. We are not liable for incorrect AI responses caused by inaccurate or outdated source data.

6. Acceptable Use

You agree not to use the Service to:

• Engage in the unauthorized practice of law, medicine, or other regulated professions
• Provide medical diagnoses, legal opinions, or financial advice through AI agents
• Impersonate humans without disclosing AI use to end users
• Make unsolicited robocalls or send spam messages
• Discriminate against individuals based on protected characteristics
• Harass, threaten, or abuse any person
• Process data from children under 13 without parental consent
• Violate any applicable law, regulation, or third-party rights
• Attempt to reverse-engineer, extract, or copy our AI models, prompts, or proprietary systems
• Circumvent safety features, content filters, or usage limits
• Use the Service for surveillance, law enforcement, or intelligence purposes without proper legal authority

We reserve the right to suspend or terminate your access for violations of this policy.

7. Data Ownership and Processing

Your Data

You retain all ownership rights to your data, including business information, knowledge base content, customer data, and conversation logs. We do not claim any ownership of your data.

Our Role

We act as a data processor on your behalf. We process your data only as necessary to provide the Service and as described in our Privacy Policy. We do not use your data to train AI models.

Data Processing Agreement

For business clients who require a formal Data Processing Agreement (DPA), including those with obligations under GDPR or other data protection laws, we provide a DPA upon request. Contact legal@gorem.ai.

Data Portability

You may export your data (conversation logs, contact information, analytics) at any time during your subscription through our reporting tools or by request.

8. Intellectual Property

• Our IP: The Service, including our software, platform, prompts, configurations, documentation, and brand assets, is owned by Gorem and protected by intellectual property laws.
• Your IP: Your business data, knowledge base content, and brand materials remain your intellectual property.
• AI outputs: Responses generated by your AI agent are not claimed as Gorem's intellectual property. We make no representations about the intellectual property status of AI-generated content.
• Feedback: If you provide suggestions or feedback about the Service, we may use it to improve our products without obligation to you.

9. Service Level

• We target 99.9% uptime for the Service, measured monthly, excluding scheduled maintenance.
• Scheduled maintenance will be communicated at least 48 hours in advance when possible.
• If uptime falls below 99.9% in a calendar month due to issues within our control, you may request a pro-rated service credit for the affected period.
• This SLA does not apply to issues caused by your systems, third-party services, force majeure events, or your violation of these Terms.

10. Confidentiality

Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties except as necessary to perform under these Terms. Confidential information includes business data, technical configurations, pricing terms, and non-public information exchanged between the parties.

For law firm clients: We understand the importance of attorney-client privilege and confidentiality obligations. Our data processing architecture is designed to maintain the confidentiality of client communications. Specific confidentiality terms can be negotiated as part of a custom DPA.

11. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated responses will be accurate, complete, or appropriate for any particular purpose. You use AI-generated outputs at your own risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOREM'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL GOREM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, REGARDLESS OF THE THEORY OF LIABILITY.

These limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

13. Termination

By You

You may cancel your subscription at any time by contacting us at info@gorem.ai. Cancellation takes effect at the end of the current billing period. Setup fees are non-refundable. If you cancel within the first 30 days of your AI agent going live and are not satisfied, we will refund your first month's subscription fee.

By Us

We may suspend or terminate your access if you:

• Violate these Terms or the Acceptable Use policy
• Fail to pay fees after notice and a reasonable cure period
• Use the Service in a way that poses a security risk or legal liability

We will provide at least 30 days' notice before termination for convenience. For violations, we may suspend immediately and provide notice within 24 hours.

After Termination

Upon termination, we will:

• Disable your AI agent(s) and stop processing new interactions
• Make your data available for export for 90 days
• Delete your data after the 90-day export period, unless retention is required by law

14. Indemnification

You agree to indemnify and hold Gorem harmless from claims, damages, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Service in violation of these Terms
• Your failure to disclose AI use to end users
• Your violation of applicable laws or third-party rights
• Inaccurate data or content you provide for the AI agent's knowledge base

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation for 30 days. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in Delaware or remotely, at the parties' election.

Either party may seek injunctive relief in a court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.

16. General

• Entire agreement: These Terms, together with our Privacy Policy and any signed DPA or order form, constitute the entire agreement between you and Gorem.
• Severability: If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver: Failure to enforce any provision does not waive our right to enforce it later.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, government actions, or internet outages.
• Modifications: We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance. Continued use after the effective date constitutes acceptance.

17. Contact

For questions about these Terms:

• Email: legal@gorem.ai
• General: info@gorem.ai